Policies
Cancellation, refunds, terms and privacy — in one place.
Cancellation & weather guarantee
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Refunds
Cancel within the free-cancellation window and you're refunded in full — no partial amounts, no questions.
If we cancel a departure for sea conditions, it's always a full refund, or another date if you'd rather rebook. That choice is always yours.
Cancel after the free-cancellation window and a full refund isn't guaranteed; message us and we'll work it out with you rather than apply a blanket rule.
Refunds are processed by our team and returned to the card or method you paid with — allow a few business days for it to reach your statement, depending on your bank.
Terms
Our full terms of service are being finalized for publication here. In the meantime, the terms that matter for booking — cancellation, refunds, what's included, age and health requirements — are all stated on each tour's page and at checkout before you pay.
Privacy
The short version, while our full privacy policy is being finalized:
- Booking is guest checkout — no account or password required.
- Card details are entered on our payment provider's own secure page and never reach our servers.
- We use your contact details only to run your booking — confirmations, reminders, and replying if you message us.
- We don't sell or share your details with anyone outside what's needed to run the trip (our payment provider, and WhatsApp if you contact us there).
The full, formal policy — including data retention and your rights — will be published here.